Last Updated: 4/23/2021
To help make buying on Truffle Board a safe and enjoyable experience, we've put in place a number of policies and guidelines.
Many of these are based on local legal requirements, but others are based on our experience of what will help ensure a fair marketplace for everyone. So, before you bid or buy on Truffle Board, read our policies for buyers listed below.
We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you're a buyer, we ask that you review and understand our policies, including the Truffle Board User Agreement before you bid on or buy an item. By placing a bid or buying an item, you are agreeing to all of our rules and policies, including the Truffle Board User Agreement.
Our policies are intended to:
- Promote fast and accurate transactions
- Follow local laws and regulations
- Minimize risks to buyers and sellers
- Make sure that no one has an unfair advantage
- Create an enjoyable buying experience
- Protect intellectual property rights
Guidelines for buyers
The abusive buyer policy outlines the type of behavior that we don't allow from buyers-such as making unreasonable demands of a seller, or misusing returns. In order to promote fast and efficient transactions Truffle Board focuses on setting the transaction parameters such as payment methods and shipping information a head of time.
Rules about bidding and paying
- You can't use Truffle Board if your account contains false contact information. Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our members
- Update your Payment Information prior to bidding. You need to make sure that your default payment method can cover your intended bid amount. Yo may enter multiple payment in the system, however at this time we DON’T support split bill, and the entirety of the purchase will go against a single payment method
- Update your shipping address before bidding. All shipping will be to the address specified in the ship to address in your profile, no exception
- Select your preferred shipping method at bidding time.Once a bid is completed you can’t request a change of shipping method once you won the auction
- You must pay for any item you commit to buying. Truffle Board use an auction-style format, allowing you to bid on an item. Bidding is fun, but keep in mind that each bid you make is a binding contract to buy the item if you win. The same is true for both auction types supported by Truffle Board. Not paying for an item after you agree to buy it has negative consequences
- You can only bid if you really intend to buy the item. You can only make binding bids on Truffle Board. This type of bid means that you intend to buy the item. The bottom line is, don't place a bid unless you mean to buy the item
- You can't bid on your own item. It not only violates our policies, it's against the law in many places
- Be careful about bidding on several items if you only want one. If you're the winning bidder of more than one auction listing, you need to purchase all the items you've won, even if they're the same or similar
- You can only retract a bid under specific circumstances For example, if you meant to bid $10.00 but accidentally bid $1,000.00, you can retract the bid. Even then, you need to bid the amount you originally intended immediately. Never use bid retraction to manipulate the bidding process. Bid manipulation is unfair, and it has serious consequences.
- Make sure that you read the listing description before you bid. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. For example, some sellers only want to sell to bidders who live in a certain country or buyer may realize that shipping cost would be prohibitive. Only bid on an item if you can meet the requirements described in the listing. If you bid on an item and you don't meet the seller's requirements, we consider that unwelcome and malicious buying
- If you know the seller, you can't bid on the item with the intent to increase its price or desirability artificially. This rule applies to family, friends, roommates, employees, and online connections. Buying items from someone just to increase their feedback score or improve their search standing is against our policies
- You can't offer to buy items outside of Truffle Board. Our policies don't cover items bought outside of our site. If you buy items outside of Truffle Board, we don't protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of Truffle Board, don't accept the offer.
- If you buy an item from a seller in another country, you can't ask the seller to mark the item as a gift in the customs declaration. This is illegal, and against our policies.
Rules about feedback
- You can't abuse the feedback system
This means you can't threaten to leave a seller negative feedback if that seller won't do something that wasn't promised in the original listing. This is called feedback extortion and is against our policy.
Also, you can't leave feedback if you're only doing it to help increase a seller's feedback score. This is a type of feedback manipulation and is also not allowed.
If you're having a problem with a seller
- Be honest and have good intentions when you try to resolve a transaction problem.
- You can't try to contact other potential buyers to "warn" them about a seller. This is called transaction interference. If you have a concern about a seller's behavior, report it to us and we'll investigate
If you're a seller
If you're also a seller, please be sure to read our Sellers Policy, and make sure that your listings follow our guidelines.
Reporting policy violations
If you want to report a policy violation:
- First, read the policy page that deals with the violation and make sure the other member is really breaking the rules.
- If you still want to report a member, contact Customer Support.
Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.
False reporting of policy violations can have serious consequences.
Report a listing only once. Multiple emails about the same listing slow down our investigation.
When we receive your report, we look at all the circumstances, including the member's history, before we decide whether to take action. If we aren't sure about something or can't prove it with certainty, we may not take any action. In addition, we won't discuss the results of an investigation. Learn more about our User Privacy Notice.